Terms and conditions
General terms and conditions
These general terms and conditions of purchase apply to the orders and purchases you make via the Plugged Sweden web shop, which is available at www.plugged.se and all subpages of this website.
By ordering from the web shop, you accept that the terms and conditions apply between you and Plugged Sweden AB org.nr: 556625-8611).
Placing an order
Ordering of products is done via plugged.se. You must be at least 18 years old to place orders and shop on plugged.se. If Plugged Sweden AB cannot determine your residential address, your order will not be valid. Plugged Sweden AB also reserves the right to refuse orders in individual cases.
Your order constitutes a request to purchase one or more products from Plugged Sweden AB. Once you have placed your order, you will receive an e-mail from Plugged Sweden AB confirming that we have received your order. This confirmation does not mean that your order has been accepted. All orders must be approved by Plugged Sweden AB and are subject to availability. Plugged Sweden AB will send you an e-mail confirming that the product has been sent to you (the delivery confirmation). Only when you receive the delivery confirmation is there a binding contract between you and Plugged Sweden AB. If we have declined your order or if we have not sent you a delivery confirmation, no contract has been concluded between us. In that case, you are no longer bound by your order. Any advance payments that you have made by direct payment or card payment when ordering will be refunded to you as soon as possible.
Plugged Sweden AB reserves the right for any final sales, stock differences, technical problems, changes to specifications and any typographical errors on our site. All attempts at fraud will be reported to the police. Plugged Sweden AB reserves the right to refuse or cancel a purchase if fraud is suspected.
Product information
We always strive to provide as accurate product information as possible. However, it happens that deviations in exceptional cases occur. We therefore recommend that you always check on delivery that the product matches what has been agreed. See more about complaints and right of withdrawal below.
Plugged Sweden AB strives for the representation of the products on the website to be as close to reality as possible. However, Plugged Sweden AB cannot guarantee that all images accurately reflect the actual appearance of the products, e.g. Plugged Sweden AB cannot guarantee that the proportions and colors shown on the website accurately reflect how the garments look in reality. How the colors are reproduced depends, for example, on your screen, your graphics card and settings in your computer.
Prices
At the top right of the homepage, you can use a site-wide setting to display prices including or excluding VAT. Prices on the website can be displayed in different currencies, which you choose in the settings. We offer payment in SEK, EUR, NOK, DKK, GBP and USD. The prices on the website are quoted excluding shipping and payment fees.
The website contains a large number of products and it is always possible that some products, despite Plugged Sweden AB's efforts, may be incorrectly priced. Plugged Sweden AB checks prices as part of the shipping routine to you. If a product should turn out to have a lower price than the one stated on the website, you will of course be allowed to purchase the product at the correct price. If a product turns out to be priced higher than the price stated on the website, Plugged Sweden AB will contact you and possibly refuse your order.
Please note that any offers and discounts only apply to products at regular price. Discounted items are available as long as the campaign is running and stocks last.
Information for customers in Norway
We are registered in the VOEC system and charge VAT, just as if you were shopping from a Norwegian online store. Goods purchased under the VOEC scheme are duty-free and apply to goods with a value up to NOK 3000.
Deliveries
We send shipments with Postnord, DHL, UPS or Fedex. Swedish customers can download Postnord's app and follow the delivery and be notified for pickup. Delivery times vary from 1-14 working days and you can see the estimated time for each product. We reserve the right to slightly longer delivery times during certain times, such as peak season. We always try to deliver the goods you have ordered within the promised time, but sometimes things can go wrong. If we cannot deliver within the agreed time, we will inform you as soon as possible of the reason for the delay and inform you of a new delivery date. If the delivery is delayed without us having voluntarily provided you with the above information, please contact us immediately so that we can investigate the reason for the delay. If any delay is of material importance to you, you may be entitled to cancel the purchase. If it is particularly important to you that you receive the goods within a certain time, please notify us immediately in case of delay. More information on complaints can be found below.
Shipping costs
Shipping costs are 39 SEK and above depending on weight and delivery location. You can check the shipping cost in the shopping cart before placing your order.
How to pay
In cooperation with Swedbank, we offer a safe and easy payment. You can choose between invoice payment, credit card payment, Swish and Vipps. This payment solution is called Swedbank Pay Checkout. Please visit Swedbank's website for more information about their payment terms: https://www.swedbankpay.se/kontakta-oss. You also have the option to pay with Paypal which is a reliable and popular payment service.
Uncollected goods
Your order will remain at the delivery point for 7 -14 days, depending on the shipping company, from the time the package has arrived. It will then be sent back to us. If you do not collect your order from your agent, if you do not receive the goods you have purchased or if a shipment is returned to Plugged Sweden AB due to an incorrect address being provided, your shipment will be returned to us. In such cases, we will charge you a cost for uncollected goods, which is currently SEK 200 for regular mail and SEK 600 for home delivery of packages as compensation for shipping, handling and other expenses. Please note that not collecting a parcel or not accepting a delivery is not considered an exercise of the right of withdrawal. More information on the right of withdrawal can be found below.
Returns and right of withdrawal
We hope that you as a customer will always be satisfied with what you order, but if for any reason you change your mind, you have a 14-day right of withdrawal from the time you receive the goods. You are of course allowed to look at and examine a purchased item. Remember to handle the goods carefully and only to the extent necessary to determine their nature, characteristics and function. The returned goods must be complete, which means that all parts, accessories, user manuals etc. must be returned to us. All returned goods must be packed in the original bag or box. Underwear, swimwear with the protective plastic removed, cosmetics and earrings and gift cards cannot be returned. You must return the goods to us within 14 days of the date you notified us that you are exercising your right of withdrawal. If your return shipment is postmarked 15 days or later from the date you notified us of your wish to return, you will not receive a refund. You pay the postage yourself and find instructions on returns on the links below:
Once we have received and accepted the return, we will refund the value of the goods. You should expect it to take up to two weeks from the time you send your return until our warehouse receives and registers your return. If you paid by card, it can take between 3-5 business days until the money is available on the card again. The shipping cost is not refundable.
Complaints
If you think the product is faulty, you can make a complaint. In this case, you should send us a message describing the fault. Please note that you must send the notification within a reasonable time after you noticed or should have noticed the fault. A notification sent within 2 months of noticing a defect in a product is always considered to have been sent in time. The right to complain is valid for 3 years. If the product has been used, it must be washed before a complaint is made. We will first check whether it is possible to repair the defect in the product; if this is not possible, the product will be replaced with a new product of the same value. If we cannot replace the goods or remedy the fault, you may be entitled to cancel the purchase and get a full refund in significant cases. All returned goods must be packed in a bag or carton. Goods bought at a reduced price are subject to the same conditions as goods bought at the normal price. All costs that you have incurred in connection with the purchase and the complaint will be refunded if the complaint is approved, e.g. return shipping and extra expenses in connection with the complaint. In the event of a dispute, Plugged Sweden AB refers to the General Complaints Board and Plugged Sweden AB always follows their recommendations.
Force Majeure
Plugged Sweden AB is exempt from penalties for failure to fulfill certain obligations under this agreement, if the failure is due to an exempting circumstance as set out below and the circumstance prevents, complicates or delays the fulfillment. Exonerating circumstances shall be deemed to include government action or omission, new or amended legislation, labor market conflict, blockade, fire, flood, sabotage, major accident or other type of natural disaster. Force majeure includes government decisions that adversely affect the market and products, such as restrictions in indications, warning texts, sales bans, etc., abnormal decline in the market and if the company is exposed to criminal activity that affects the business.
Links
The website may contain links to other websites that are not under Plugged Sweden AB's control. Plugged Sweden AB is not responsible for the privacy protection or content of these websites but provides the links to make it easier for our visitors to find more information in specific areas.
Intellectual property rights
The content of the website is protected by copyright. Photographs on the site may not be copied.
Personal data
You can read our privacy policy here
Applicable law and dispute
Swedish law applies to these general terms and conditions of purchase. We obviously want you as a customer to be satisfied with your purchase from us. We therefore always try to agree with you in the first instance on a solution in case something has gone wrong. If a dispute arises that we cannot resolve together, you can turn to the General Complaints Board. National Board for Consumer Disputes Box 174 101 23 Stockholm www.arn.se
If a dispute arises that we cannot resolve together, you also have the opportunity to use the European Commission's online platform for alternative dispute resolution, which you can find at ec.europa.eu/odr Please note that the platform is designed to provide consumers and businesses with a single point of contact for resolving disputes arising from cross-border e-commerce. As a customer, you have the possibility to submit complaints in all official EU languages. Disputes can also be heard by the Swedish general court.
Contact us for more information
Your opinions are very valuable to us at Plugged Sweden AB. Therefore, we want you to contact us if you have any comments or further questions about orders, deliveries, products or if any problems arise. Contact us through the contact form or at order@plugged.se.
Thank you for shopping with us!